Lifetime ECon Satisfaction Guarantee

Here at ECon Welding & Fabrication, our goal is to provide high-end, heirloom quality metal table legs and bases that you will be thrilled with, for life. As long as the base you purchased remains in your possession, we will re-finish, repair, or exchange your product completely free of charge. We understand that buying custom products sight unseen can sometimes be a little unnerving. That is why we want to go above and beyond to instill complete confidence in your purchase so you can rest assured you have nothing to be worried about.

Lifetime ECon Refinishing Guarantee Details:

For as long as the product you purchased remains in your possession, we will offer free, unlimited refinishings of your product. You are simply responsible for the transportation and/or shipping charges related to getting the product to and from us. Refinishing can be for any reason, whether it be to restore normal wear and tear on an aged finish, or simply to change the color. The refinishing is limited to the method of finish originally purchased with the base, or one of lessor value, i.e. painted finishes can be re-painted, powder coated finishes can be re-powder coated or painted, brushed or polished finishes can be restored, or powder coated, or painted. You can purchase an upgrade from paint to powder coated finish for the current going rate of powder coating at the time of refinishing if you would like to upgrade a painted finish to powder coated finish.

Lifetime ECon Repair Guarantee Details:

Have a base that was damaged for any reason while in use? Simply return the base to us, and as long as the base can be repaired, we will repair to base to bring it to like-new completely free of charge, including the finishing. You are only responsible for transportation and/or shipping charges to and from our facility.

Lifetime ECon Exchange Guarantee Details:

If for whatever reason you are no longer satisfied with the style, size, or design of your base, simply return the base to us and we will give you a full credit of the original payment amount to be applied towards the purchase of a new base. You are responsible for the transportation and/or shipping charges to get the product to and from our facility and will be only responsible for additional payments if the new base you select exceeds the credit you received. This credit is limited to strictly a credit, no refunds will be given. If you select a base that is a lessor value than the credit you received, the credit will remain on your account to be used towards any future purchase.

Lead Times for ECon Satisfaction Guarantee's:

The lead time for rework can vary greatly depending on the scope of work. For refinishing of undamaged products, you can expect a turnaround time of 3-5 business days after we receive the item. For repair work, or restoring of stainless finishes, you can expect a turnaround time of 5-10 business days after we receive the item. For exchange services, the turnaround time will be consistent with the lead time for new orders at the time the exchanged piece is returned to us.

Transportation and Shipping:

For all of the above services, you are simply responsible for the transportation and/or shipping charges for getting the product to our facility for rework and getting it from us back to you. We will cover handling and packaging supplies after the rework has been performed to prepare the item for transit. We can arrange for shipping either through UPS or LTL carrier and send you an invoice for the charges if you would like us to arrange the freight, or you are free to arrange your own shipping and send us the labels. You are also free to drop off and pick up the base if you are local to us to avoid shipping charges.

The ECon Satisfaction Guarantee is meant to ensure satisfaction of our products for life, for the original purchaser or the original purchasers customer. We reserve the right to refuse or limit any of the ECon Satisfaction Guarantee's in the event of misuse or abuse of the spirit of the Satisfaction Guarantee. Please Contact Us with any questions.